Business Analyst at Natwest Markets May 2024 - Present
- Increased incident and problem management efficiency by 30% through real-time monitoring with Geneos, proactive incident handling, and implementing streamlined workflows for Fixed Income and FX applications.
- Automated 90% of PnL error detection using Python scripts, improving the accuracy and speed of analytical framework error reporting, significantly reducing manual intervention.
- Optimized production support for Fixed Income and FX trading environments, including algorithmic and non-algorithmic trading applications, ensuring 99% uptime for mission-critical systems.
- Enhanced SQL database operations by managing and securing highly sensitive production databases, enabling faster response times for trader ad-hoc requests and reducing query processing time by 25%.